As mediators and conflict resolution practitioners, we know that conflict is a daily occurrence and that the key issue is not whether we have conflict or not, but what we do with it when it happens.
How do you manage conflict? What is your preferred style? What human needs are more significant for you and how does this impact conflict in your life? Can understanding your mediation participants’ deeper needs help you to become a better mediator?
We feel safer and develop better practice as professionals by understanding our reactions to conflict. This two-hour workshop will help you discover your preferred conflict management style and why understanding people's needs, as much as your own, is fundamental in our self-reflective journey as a mediator.